Shipping, Returns & Layaways
I ship from Hilton Head Island, South Carolina. International shipping is available.DOMESTIC SHIPPING
I ship via USPS Priority Mail for or USPS First Class for almost all domestic orders. I will gladly ship anywhere in the world, just make sure your countries laws allow the items you'd like to purchase first. Shipping for domestic orders under $100 is $12.75, unless otherwise specified for heavy or bulky items, no matter how many items.Insurance
Orders over $100 shipping cost will vary by order total, as insurance will automatically be added to fully protect your order from loss, damage, theft, or being delivered to the wrong address by the carrier. You must make sure your address in your account is correct, this does not cover address errors on your part. Insurance cost is 75 cents for each hundred dollars in order total.
For example, if your order is $1,100 you would pay an additional $8.25 to insure your order in full. If your order is $200, you would pay an additional $1.50 to insure your order in full.
Robin Zendayah is not responsible for items lost, damaged, stolen or misdelivered items once your order has shipped. Please always make sure that your shipping address is correct as insurance will not cover address errors on your part.Signature at Delivery
All orders/invoices of $750 or more require a signature at delivery and is an additional $3.50 which will be added to your order/invoice.
We currently ship internationally to Canada, Australia, New Zealand & the United Kingdom.
International Shipping rates are the same as domestic rates on all apparel & accessories, vehicle, and home goods items and is charged at checkout.
Crystals, stones & energy tool items ship separately & additional charges to cover international shipping will be invoiced after your order is placed.
International orders will not ship until the shipping invoice is paid, nor will your order be refunded if you do not pay the shipping invoice.NOTE: International Stream Week Invoices
The correct amount of international shipping and handling will be included in your invoice for these items. You will not receive a separate invoice for shipping and handling.
We utilize USPS Priority Mail International Medium or Large Flat Rate Boxes. These boxes have a maximum weight of 20lbs. If your order exceeds 20lbs, it will be shipped in multiple boxes and this can dramatically increase your shipping cost.
Please check the current rates for shipping these size boxes to your country at the link below before claiming. Do not claim if you are not willing to pay the shipping & insurance costs to your country:
International Insurance is $1.30 for each $100 increment of your purchase and will be added to your International shipping invoice.
All orders are shipped via USPS Priority Mail International and fully insured.
We are not responsible for customs delays or fees.
We ship Monday and Friday, (barring postal holidays).
Readings - Usually within 7 days, but can take up to 21 days depending on the type of order and how many are in the Que ahead of you.
Custom Printed Items - please allow 3 - 5 weeks for them to arrive, although they usually arrive withing 2 - 4 weeks.Returns
All sales are final, no refunds. If you return an item, store credit will be issued for the amount of the items, not shipping or sales tax, minus a 20% restocking fee. Returned items must be sent insured, tracking numbers sent to us, and in the exact condition they were sent to you in. There is a lot of time and work that go into relisting items. Return shipping cost is your responsibility, as is insuring the items you are returning for the amount of the items. If you file a claim with paypal which is found in my favor, you will be responsible for all fees and costs I or Morrighan's Cauldron or Robin Zendayah or Robin Zendayah Empowered Path Alchemy Foundation incurs as a result.
Layaways are done by choosing LayBuy at checkout.
Max 90 days
25% down due as soon as you receive your link to pay.
Fee & down payment convert to restocking fee if you cancel or do not honor the terms of the layaway.
Payments are monthly and will be automatically charged to the payment method you set the layaway up with (debit, credit or Paypal).